Here at HL towers, we can get tired of constantly telling you all that we provide a high-quality commercial decorating service. This may come as a surprise, but as a term ‘quality’ has become overused and bordering on meaningless. So when every brand, service and consumable is telling you that it provides ‘quality’, how can you truly understand what this even means?
Going by the Oxford English Dictionary: The standard of something as measured against other things of a similar kind; the degree of excellence of something. So, part of the validity of any service in providing high quality is down to you – the client. It is something that is subjective too you and your experience. The alternatives that you have experienced and to which you compare a product or service.
When you embark on an office redecoration project, the first sign of quality of service from your decorator is communication. A prompt and informative response to your initial enquiry will tell you much about how your relationship will progress. As client and supplier, positive communication is key in achieving a successful outcome.
This communication should be constructive – think of it as added value! A high quality office decorator will be able to use their experience and knowledge to guide you in areas of layout, colour scheme and materials. Making the most of this added value is up to you. When experience is on offer, it is often worth listening to.
Once your office redecoration or refit is designed and planned, your high quality decorating contractor should provide a detailed schedule of works. Again, this process should be collaborative rather than dictatorial. A good schedule should take into account your business activities and seek to minimise impact.
This is where the priorities of a high quality commercial decorator differ from the mainstream. At HL, we’ve been decorating and refitting offices for long enough to know that a works schedule should not be focussed just on what works for us. We know that the aspect that clients feel most daunted by during a refit or decoration is potential disruption to business.
When it comes to the work itself, preparation is key in achieving a high quality decorative finish. This is the noisy bit; the demolishing, rebuilding, filling and sanding. It’s annoying for users of the space and we know it! This is why we plan as much of this work as possible to happen when you’re not there. Evenings, weekends, any time that the business doesn’t need the office space, we’ll be there.
Once a schedule is in place, a high quality decorator will stick to it to their best ability. Of course, unforeseen issues occur. Challenges happen. It is in the nature of buildings to hold structural issues secretly within their walls and a redecoration or refit is exactly the time that they arise. However, with the quantity of experience that a truly high quality decorator will hold, your contractor can overcome these challenges with the least possible fuss.
For electric, plumbing and structural work, we understand the importance of compliance. To see a high quality decorative service through to the end, any certifications and supporting paperwork for your works should be supplied. And promptly! Any delays should be communicated… and we’re back at the top with communication again!
What Would HL Do?
This is why we at HL Decorating so frequently find ourselves using the term ‘high quality’ to describe our approach. We strive to hold our principles high – and paramount within our code of practice is how we centralise our client in our decorating schedules. So the next time you hear the term ‘quality’, especially from us, understand that it is not something to be taken lightly!